Privacy Policy

1. Who is responsible

Strong8K Media is the controller of the personal data described here. You can reach us at support@strong8k.best.

2. What we collect

Category	Examples	Why
Account data	Name, e-mail, password hash, country, optional phone	To create and secure your account and provide the service
Billing data	Invoice records, amounts, currency, processor reference, billing country	To take payment, issue invoices and meet accounting obligations
Service data	Subscription status, connection counts, device labels, MAC addresses you supply	To provision your line, enforce plan limits and support you
Support data	Messages you send us on WhatsApp or by e-mail	To answer your questions and keep a history of the case
Technical data	IP address, user agent, timestamps, error logs	Security, abuse prevention and diagnosing faults

We do not receive your card number. Card details are entered on the payment provider's own systems. We receive only a transaction reference and the outcome.

3. Legal bases

• Contract - to provide the subscription you bought and to support it.
• Legal obligation - to keep invoicing and tax records.
• Legitimate interests - to keep the service secure, prevent abuse of free trials and improve what we offer, balanced against your rights.
• Consent - for optional marketing e-mail and any non-essential analytics, which you can withdraw at any time.

4. Who we share data with

• Payment processors (Stripe and, where enabled, a crypto processor) to take payment.
• E-mail providers to deliver transactional mail such as invoices and credentials.
• Infrastructure and CDN providers, including Cloudflare, that host or protect the service.
• Our IPTV platform provider, to create and maintain your line.
• Authorities, where we are legally required to disclose.

We do not sell personal data, and we do not share it for third-party advertising.

5. International transfers

Some processors operate outside your country. Where data leaves the UK or EEA, we rely on an adequacy decision or on Standard Contractual Clauses with appropriate safeguards.

6. How long we keep data

• Account data - while your account is open, then up to 12 months.
• Invoices and billing records - 6 to 7 years, as tax law requires.
• Support conversations - 24 months after the matter is closed.
• Security and access logs - up to 12 months.
• Trial records - for the abuse-prevention window, then anonymised.

7. Your rights

Subject to local law, you may request access, correction, erasure, restriction, portability, or object to processing based on legitimate interests. You may also withdraw consent at any time.

Write to support@strong8k.best. We respond within one month. You may also complain to your local data protection authority.

8. Security

Traffic is encrypted in transit with TLS. Passwords are hashed, never stored in readable form, and streaming credentials are encrypted at rest. Access to production data is limited to staff who need it. No system is perfectly secure, and we will notify you and the relevant authority of a qualifying breach without undue delay.

9. Cookies

We use a session cookie to keep you logged in and a CSRF token cookie to protect forms. Both are strictly necessary. A referral cookie is set only if you arrive through an affiliate link, and it expires after 30 days. Analytics, where enabled, runs only with your consent.

10. Children

The service is not intended for children. We do not knowingly collect data from anyone under 18. If you believe a child has given us data, contact us and we will delete it.

11. Changes

We will post material changes on this page and, where the change is significant, notify you by e-mail.