Refund Policy | Strong8K

We would rather fix a problem than take your money for something that does not work. This policy sets out when a refund is available and how to ask for one.

1. Try before you buy

We offer a free 24-hour trial precisely so you can confirm the service works on your device, on your connection, with the channels you care about. Using the trial first is the surest way to avoid needing this policy at all.

2. The refund window

You may request a refund within 7 days of your first payment on a new subscription, provided that:

you report a genuine technical fault that prevents you from using the service;
you give our support team a reasonable opportunity to diagnose and resolve it; and
the fault is on our side, rather than in your own connection, hardware or third-party app.

3. When a refund is not available

After the 7-day window has passed.
On renewals and upgrades, which extend a service you have already used and accepted.
Where the problem is your own internet connection, router, device or player app, and our team has shown this to be the cause.
Where a specific channel or event is unavailable because the upstream source changed. Line-ups are not guaranteed for the duration of a term.
Where the account has breached the Acceptable Use Policy, including credential sharing or unauthorised resale.
Where you declined to follow reasonable troubleshooting steps or stopped responding to support.
On free trials, which involve no payment.

4. How to request one

Message us on WhatsApp, or write to support@strong8k.best.
Quote your invoice number, which begins with S8K.
Describe the problem, your device and app, and what you have already tried.

We aim to give a decision within 3 business days.

5. How refunds are paid

Card refunds return to the original payment method, typically within 5 to 10 business days once issued.
Crypto payments are refunded in the same asset, at the rate applying when the refund is issued. Network fees and exchange-rate movement are not reimbursed, because they are outside our control.
Any promotional discount is deducted from the amount refunded.

6. What happens to your subscription

When a refund is issued the associated line is suspended, and your access ends immediately.

7. Chargebacks

Please contact us before raising a chargeback. A chargeback opened without first giving us a chance to help results in immediate suspension of the account, and we will contest it with the provisioning and delivery records. Where a chargeback is later reversed in our favour, we may require payment of the associated fees before reinstating service.

8. Your statutory rights

Nothing in this policy limits rights you have under mandatory consumer law where you live. Note that in many jurisdictions a right of withdrawal for digital services is lost once delivery has begun with your express consent, which is what happens when your line is provisioned.